Received 2d email 13 April confirming Ionic was eligible for the refund Received PayPal payment 13 April for $299, within the 10 business day window Received email 6 April confirming Ionic was eligible for the refund I received return kits the following week and shipped them all via UPS on 10 March to Sedgwick, the contractor handling the recall. I registered them the day the recall was announced on 2 March
Hello fellow Ionic Safety Recall participants, I haven't posted lately since there hasn't been anything new for me to report until now. I'm regretting sending it back since mine was working just fine, I like the design more than current models, and I've not been able to track anything while I have been waiting. They were quick to offer me a discount for buying a replacement in order to not lose a customer, but I'm not going to order one if they never refund me for the one I sent back. So the waiting time went from 10 business days, up to 6 weeks, to "we have no idea". She asked that I wait longer but could not provide a time frame for when I would receive it. She advised that due to high volume it may take longer to receive my refund but that it is "in process". I advised that it has been 6 weeks since I received thst email and that was why I was calling. I called FitBit customer support again today and they tried to give me the 3 to 6 weeks excuse again. Following that timeframe, I would think that I should expect to see my refund by July 20th, yet it hasn't arrived and 7/20 is tomorrow. On June 27th, I called their customer support to ask about the status and was advised that refunds take 3 to 6 weeks to process. On June 8th, they emailed me letting me know that they had received it and to expect my refund within 10 business days. Exposing the device to high-velocity water (for example, during water sports).I found out about the recall in May and I mailed my Ionic back on May 24th.Exposing the device to soaps, shampoos, conditioners, perfume, insect repellent, lotions, or sunscreen.Water resistance may diminish over time and can be negatively impacted by any of the following: Showerproof (don't swim with Ace - it's designed to survive splashes and spills) Note: For information about Google Pixel Watch, see Google Pixel Watch Technical & Device Specifications. For more information about wearing your Fitbit device, see our Wear and Care page. Keep in mind that not all of our accessory bands should get wet, like those made of leather, metal, and woven materials. See the table below and our user manuals for specifics as to whether your device is swimproof or splashproof. They're designed to be swimproof and stand up to even the sweatiest of workouts. Most Fitbit devices are water-resistant to 50 meters.
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